Answers of common financial questions of Gleebill

Gleebill treats the appeal of every customer with heart, and your comments or suggestions are the driving force of us. Please do not hesitate to contact our customer service manager if you have any problems. We pay more attention to collect the problems that every merchant may encounter on the way of transnational business, and these questions will be shared with every merchant here.

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  • QWhat are the advantages of Gleebill, compared with other collection products? Answer:

    A

    Every product has its own uniqueness. The advantages of Gleebill are low withdrawal rate, none loss of exchange, transparent exchange rate and the security of compliance. 

  • QWhat is the cost of applying for Gleebill collection account?

    A

    Answer:
    There is no cost of using the overseas account of Gleebill to accept the payment. Our company only charges certain withdrawal fee, when you apply for RMB withdrawal. Besides, there is no hidden fee. Please make contact with exclusive account manager, if you want to withdraw the original currency.


  • QIs the audit of collection account the same as KYC?

    A

    Answer: 
    No. The audit of collection account number is the protection measures of the security of 
    Amazon’s account and funds. KYC is the inspection of Amazon for the business condition of the whole store.


  • QWhy would my account be audited if I change the collection account of Amazon?

    A

    Answer:
    Any seller who changes the collection account of Amazon store will need to be audited. It is an important measure for Amazon to protect the security of seller’s funds from the situation of stolen account.


  • QWhy do I need to submit MWS of my Amazon shop?

    A

    Answer:
    According to the central requirements about cross-border payment of The People's Bank of China, the trading background of cross-border transactions needs to be restored. Our company needs your store information of Amazon to make sure the authenticity of the trading background. It also need to accord with the requirement of supervising and auditing of the State Administration of Foreign Exchange. All cross-border funds transfers which do not provide the transaction data have potential risk of supervising. The cooperative bank of Gleebill is larger-scale state owned commercial bank, which has highest level of security and compliance. Your Amazon MWS information is protected by a privacy agreement and we will not disclose this information to any third party without your authorization.


  • QIs it safe for me to submit documents to Gleebill?

    A

    Answer:
    We have the highest level of management systems of financial institutions, which has the authentication of national PCI. Your registration information will be strictly protected after entering our system. Our company will not provide your registration information to any unrelated units or individuals, and it also will not be used to other commercial purpose.


  • QHow long will it take to withdraw RMB from Gleebill account to my domestic bank account?

    A

    Answer:
    You can apply for withdrawal through merchant background, after your payment of products entered into Gleebill account. The withdrawal will reach your domestic bank account within 1-2 working days. The specific time depends on the bound bank account of you. If you want a quicker period of withdrawal, you can make contact with your exclusive account manager to apply for the Gleebill exclusive card from the Bank of China. In this circumstance, the funds will enter in seconds. 


  • QHow long will it take to transfer funds from Amazon account to Gleebill account?

    A

    Answer:
    The time of transfer is determined by Amazon bank. Generally, it takes 2-3 working days.


  • QHow long can the account number allocated after I finished the registration of Gleebill?

    A

    Answer: 
    According to the guide of Gleebill registration, you can complete the submission of documents. It will take 1-2 days for the compliance officer to audit and allocate the account number. On the occasion, our company will send an email to notice you, and you can log in the background of Gleebill to check the details of account number.


  • QWhat kind of bank account can be bound with Gleebill account?

    A

    Answer:
    Gleebill supports for withdrawing to the corporate account, the account of legal person, the account of shareholder who holds more than 25% of shares. You can withdraw RMB to China, or withdraw the domestic currency to Hong Kong. Please make contact with your account manager for more details.


  • QHow to bind the Gleebill account with the background of Amazon?

    A

    Answer: 
    You can bind the Gleebill account with the background of Amazon, after the account has been allocated to you successfully. Please log in the merchant background to check the operational processes.


  • QWhat are the required documents for registering Gleebill account?

    A

    Answer: 
    Please make contact with your exclusive account manager or customer service staff to provide the list of detailed documents.


  • QHow to apply for the account of Gleebill?

    A

    Answer: 
    a) You can log in the official website of Gleebill (www.gleebill.com) to register an account. 
    b) You can make contact with account manager or customer service staff to help you to complete the registration. 
    QQ: 2880266260 
    Email: Service01@gleebill.com 
    TEL: 400-155-6880/ 18682199637


  • QWhat are the main services provided by Gleebill?

    A

    Answer: 
    Gleebill focuses on providing cross-border collection services to Chinese cross-border e-commerce companies. It is mainly accomplished by opening overseas local bank accounts for customers to achieve the return of cross-border funds. At present, Gleebill supports the collection of Amazon America, Amazon Japan and Amazon Europe. In the future, the added collection platforms will be announced on the official website of Gleebill.


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